Nov. 3, 2022

Gabriel Garza, Co-founder & Managing Director at DocTour

Show Notes
Transcript

Gabriel Alejandro Garza Caro is Co-founder & Managing Director at DocTour who works with international travelers and tourists to solve their health problems during their travel. With innovation in tech & processes, a completely new hybrid model has been created to attend to all travelers’ medical needs. Gabriel believes that empowerment, teamwork, strategic planning, and communication are key fundamentals for startups to develop in order to establish early, the way to success in today’s health tech environment. Gabriel is trained in Business Process Management and in Project and Portfolio Management as a Project Management Officer. For Gabriel, the most rewarding part of his role is the ability to innovate and think out of the box to solve everyday business and market challenges.

Prior to working at DocTour, Gabriel began as a Business Process Consultant and Project Manager at CEMEX, where he collaborated to map, design, and create the new CEMEX’s processes, system, and software and implement it in some European countries and in México. Gabriel holds a University Degree in International Commerce from the Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) in México and a Master's Degree in Economics and Society and Master's Degree in Economics of Territorial Development from the Université Toulouse Capitole in France.

WEBVTT

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Welcome to the Latin MedTech Leaders podcast, a conversation with Metech leaders who have succeeded or plan to succeed in Latin America.

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Tune in.

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I heard radio, Pandora, or these are Welcome to the Latin Metech Leaders podcast, a conversation with leaders who have succeeded or plan to succeed in Latin America.

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Today, our guest is Gabriel Garza, co-founder and managing director at Doctor, a Mexican company that works with international travelers to solve their health province during their travel in Mexico and soon in the rest of Latin America.

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And please remember to subscribe to our podcast in your favorite platform.

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Apple Podcast, Spotify, Google Podcast, Amazon Music Speaker, et cetera.

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So, Gabrielle, it's great to have you here today.

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Welcome to the show.

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Thank you, Julio.

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It's great to see you again.

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Awesome, Gabrielle.

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All right.

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So let's get started.

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Gabrielle, talking about your journey to where you are today.

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How is it that you got involved in, in, um, medical technology business or digital health business?

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Okay.

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Uh, it was very interesting, uh, because it was not, um, my career of choice.

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I started as a consultant in, in companies in Mexico, and I got the opportunity to travel.

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And after a decade of traveling and working as a consultant, I wanted to change my life and I wanted to contribute to society, uh, a little bit more.

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So, um, I decided to go and, uh, study a master's degree and in economics and society and in territorial development in France.

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Um, and from when I was living in France, uh, my actual business partner, we started with, uh, with the idea, and I started helping with some, uh, translation issues that sometimes he had, uh, as a doctor.

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So that was my first contact with, with the business.

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When I graduated, I, um, I married and I went to live to Brazil, and I started, uh, thinking about the business with my business partner.

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And we, we, we started the business, uh, in a very early stage.

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And from there, the, the health and health tech, um, areas where now my main line of business.

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So it was very, it was a transition from, uh, I wanted to help a little more and, uh, and give to, to society.

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And, uh, I think with, with the health, uh, approach we have, we can, we can do this.

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And we have some, um, social programs that do help, uh, people in need.

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So I, I think we, I am where I need to be and, and it's great to, to be in this, in this

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Business.

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Beautiful, Beautiful.

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All right, So let's talk about trends.

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Uh, Gabrielle, what do you see happening in Mexico and the rest of Latin America?

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If you can, uh, talk about other countries as well, but what do you see from the political, economical, uh, social, uh, disease trends, uh, that are relevant to our discussion today?

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Well, very interesting because, um, since the well beginning of the pandemic, because prior to pandemic, uh, the health tech arena was, was not very popular, was not very easy to get in touch to with, for example, telemedicine companies.

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It was not something that the public had a, a trust in.

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So when the pandemic hit, uh, the, the public started taking a lot of interest in, um, getting their health, um, in, in order and, uh, to take the proper measures.

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So with the technologies, telemedicine and other trends, digital trends, um, started a boom.

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And I think it's worldwide and it hit lot Latin America also, and Mexico.

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So prior to this, in Mexico, we had, um, some, uh, norms at the government level, federal level, um, that guided some principles for, to, to keep, uh, privacy, uh, data privacy, to have, um, some norms on, for example, electronic health records that were already existing and in place.

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So we had, um, the basis of the digitalization with the pandemic.

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This process accelerated enormously.

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So we see now, um, the ecosystem, well ecosystems, for example, in Mexico at different levels that are starting to organize, uh, including the merge between, um, private companies and governments and other organization and international organizations.

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So it is very interesting to see what is happening.

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Um, there is still a lot of challenges, uh, concerning, for example, communication between the different ecosystems and, um, the different, for example, levels of, uh, development of the actors in those ecosystems.

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For example, you have big companies, big hospitals, and you have also small startups, and you have other, uh, actors that, um, well, when you organize, and sometimes there can be some conflicts, um, and them, that is a challenge know to, to communicate the whole ecosystem as one first in the country.

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But you see also this happening in all Latin America, Chile, Colombia, um, Argentina are organizing the, the actors, the ecosystems and how, and, and, and between themselves with their government.

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And now I think the challenge is to, as we talk of interpretability, well, it's the interoperability of those systems too.

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So, um, I think that is a big challenge that includes political and social, uh, actors.

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Um, economically well investment is, is going up every, every semester.

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So, um, and they are the different, uh, investors investing in health tech.

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So here the challenge is how to give a voice to every startup who wants to, um, get in touch with, uh, all the actors, the investors, right?

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So that is also a big challenge economically and well economically.

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You have also the impact of the, uh, of the pandemic that even as, uh, health tech is in a boom, uh, it is a difficult situation for health tech companies.

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Why do you say so?

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Because, um, for example, in Mexico, um, it's not a, an open transition, for example, from going to a traditional doctor to using, uh, telemedicine or to, um, start buying products from some startups that require digital, uh, knowledge, for example.

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And, um, the population still sometimes doesn't have the, the, the trust that it will have if you go to the, to the doctor in person, right?

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But those are some barriers that we need to, to overcome, uh, as, as the industry at all.

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But we need to educate also the customer.

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So customer education is a big, big challenge in Latin America, uh, because of the lack of, for example, if you see United States or, um, Canada or maybe Europe, um, digital meetings, all of that, that was already in place and people knew that it existed.

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But now, uh, people in, in places where that wasn't the case are, uh, are getting in touch with new technologies, with new models, with new, uh, forms of communication of, uh, of getting your health, uh, in order.

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So this part of the challenge.

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Got it.

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Yeah.

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Yes.

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Yeah.

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I think, uh, everywhere in the world is, is a challenge to educate people on that.

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But as you correctly said, I mean, little by little people are adopting these type of technologies more and more and more, uh, because there are, there are force to do it.

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I mean, there, the pandemic, there was no other way.

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So, Exactly.

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So,

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Yeah.

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All right.

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So let's talk about what you're doing today.

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What exactly is your business about, uh, Gabriel?

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Okay, So when we started Doctor, Doctor is, um, well, it means doctor in, uh, ancient, uh, French, I think in ancient English, and in some parts of the Middle East.

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It still is doctor, but it's the combination of also, um, the doctor for tourists.

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So we specialize in, in travelers in travel medicine, uh, and telemedicine.

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So we have a, a very hybrid model combining telemedicine, travel medicine, onsite services, and travel assistances.

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So it's, it's a, um, a model we created exactly for the tourists and the travelers in, in need.

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So, um, when we created this, we started just as, um, well, telemedicine wasn't known.

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So we start, my, my business associate, uh, was giving consultations, and sometimes he called me, he was with a patient, so he was like, Oh, I'm with a French patient and I do not understand him.

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Can you help me translate?

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So, um, I started translating some consultations, and we thought about the model because he was working with tourists.

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He's,

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He was gonna hotels, Mexico.

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Yes, exactly.

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He was going to hotels, and he was, uh, given medical attention to all of these tourists.

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He also worked in, in hospitals, so in the er.

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So he got to attend all the tourists that got to those hospitals, and there made problems concerning, for example, uh, health insurance and other things.

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So we started looking to, uh, different opportunities, and we started creating, uh, the models step by step.

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And now we have a model where the idea is when you travel and you get sick, is, is the worst.

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I mean, I think it has happened to everyone.

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And the statistics say that at least 79% of travelers will get sick, a mild sickness to, to something that I don't know.

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The most common is the travelers diarrhea, for example.

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And, and yes, and most of people treat themselves, or you, when you go, when you travel, you take your little pack with your meds and you put everything for what could happen.

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But, uh, still, uh, high percentage around 30% need medical attention.

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So the idea is with telemedicine, you don't need to go out, don't go out of your room, your vacation rental, uh, your, your friend's house, and, um, you can, with telemedicine, we can treat around 70% of the, the problems.

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The other 28%, uh, we can send a doctor where you are to your location, so we can send a doctor, a nurse, we can send you the medication, we can send you, um, uh, people from lab laboratories

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Yeah.

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To take samples.

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They can perform.

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Yeah.

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Take, take samples, collect samples, and, um, so we can send all of that to, to your location.

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And the other 2% that really needs, uh, attention, medical attention, they can go to a hospital.

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And we have some alliances with, with hospitals and clinics that will, um, at least if the person doesn't have a, an insurance, uh, we'll help'em with accessible prices or discounts.

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Yeah,

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Yeah, yeah.

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But that's more emergency orient care type of services, right?

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Or not?

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Yes, yes.

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And then, uh, the, the, because of that, the, also the, the need for an assistance, uh, for the traveler, uh, was, was right in front of us.

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So we took the opportunity and created the, the health membership.

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So it's, um, you pay a certain amount, and with that, you are covered during your trip with the telemedicine services, with onsite services, and, uh, a list of assistances, uh, especially created for the travelers.

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So in, in, there are already some assistances in the market, but what we did was we took off all that wasn't needed.

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For example, when they travel, uh, they don't need, uh, a car insurance because if they rent a car, they will have an insurance with car.

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So we, we started taking all the, the products that were not, uh, necessary, and we created a product just for health.

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And, uh, other assistances, for example, if you lose your baggage or if you, um, so we created that type of membership, and you are covered during your trip.

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So if you get, for example, something happens during the, a connection in a higher airport, um, via telemedicine, you can get your consultation with the doctor, and you, you, you are covered all of the

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Trip.

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Okay.

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Hmm.

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What nationalities you see the most, uh, in, in Mexico?

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The,

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What, what type of nationalities are most common?

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Yes.

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Okay.

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Well, um, most of the tourism, for example, we started, uh, the company in Cancun.

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Okay.

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So most of the tourism we get is, uh, from around 80% United States.

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United States.

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That's what I imagine,

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Um, uh, around 15 to 20% Canada.

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And then you have others like Europe, and we have a lot of Brazilians.

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And, uh, well, lately a lot of Russians and a lot of, uh, Koreans that are traveling to, to Cancun and well, all of the destinations, mainly in Mexico.

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All right.

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So you also mentioned to me during our introductory, uh, interview that, um, you, you have another set of services for corporate, for travelers.

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Can we talk about that?

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Yes.

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So in the corporate side, you have, for example, some, um, the mice industry, the incentives, events, industry that organizes events.

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So we, we help the organizers or the different DMCs or different companies that organize events with the, with the memberships, and also to comply with health measures where they have their, um, event.

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Uh, we provide them also covid testing stations, so they can take, uh, so for example, in Mexico, there is a law that re over 150 people, if you have an event over 150 people, you need everyone to have a negative

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Oh, really?

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My

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Law, at least an antigen test.

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Wow, interesting.

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My law.

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Okay.

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So, uh, we provide that service.

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So prior to the event, we, we do the testing, and then they, they go.

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Um, and we have also for the corporate side, really the, as a for employees, the benefit we give, um, it's telemedicine as a benefit for the employees.

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So we have, uh, that service, um, that for the companies is, um, financially is a good product because you can, from taxes and, uh, for the employees, a benefit, uh, uh, that they have no.

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And right now with the, the pandemic, uh, no one wants to go to a clinic, no one wants to travel.

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So this is a service that is, has a, brings a lot of value, uh, for the company and for the employee.

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We also, uh, made commercial alliances with companies that give, uh, more than just telemedicine.

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So give, uh, a lot of benefits for the employee, and we are the part that takes care of, of the medical side.

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And with this, um, the, the process is the same.

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Um, the, the, the providers, we can, we can send medication, we can, depending on the location, we can also send someone.

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So it's just the, the market that switched.

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Um, but we do give this for international companies then, for example, have, um, employees, American expats, for example, that work in Mexico.

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We can give them attention in English, medical attention, right?

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So this is a, a big plus also.

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And, uh, for the other companies, for example, in, in the industrial parks that have a lot of, uh, employees high rotation, we have a plan for that too.

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So everyone can have also their, their service.

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Hmm, fantastic.

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I mean, it looks like you put together a nice, uh, value proposition for different industries, not only the travel industry, it was really the, uh, the spike that started, uh, all, but, um, but that you have,

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I guess it was product of the, the, the situation when we launched, it was prior, we, we launched doctor two months prior to the pandemic.

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So we launched it, the pandemic hit all borders, closed, all tourism stopped, stop.

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And, um, we didn't know what to do at the beginning.

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We said, What, what we gonna do,

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We're not

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in market is

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Not exactly when market disappear.

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Wow.

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Yes.

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So we started looking to creative ways to survive with thought tele medicine was, it was the best moment for telemedicine as it is for our other technologies in, for example, in Latin.

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And, um, we kept going.

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We just changed the, the, the market.

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And we, we found that there was an interest, We found the opportunity and we developed it.

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Um, around a year later, uh, tourism started going little by little and, um, international authorities demanded the covid testing for flight.

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So we started providing that service too.

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And, uh, we provided the, the service at home.

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So it was take your covid test at your hotel or at your, uh, vacation rental.

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And, um, that was where we started transitioning back to our main market.

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And then slowly we're, uh, growing now the business, that business line.

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Right.

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Excellent.

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Excellent.

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All right.

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So let's talk about the landscape in Mexico.

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Gabriel, who else is doing something similar?

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I mean, what's so innovative about your, your solution that, uh, you have or you may not have, uh, uh, competitors?

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I mean, let's talk about that.

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Yes.

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Well, there is a lot of competitors, good competitors.

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And, uh, I think, um, we even, for example, as doctor, we participate in some, uh, organizations, um, in Mexico that assemble, uh, all the actors, and most of them are our competitors.

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But the objective is to, for example, um, we want to lay the foundations for good practices.

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Okay.

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That is one of the main objectives.

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So first of all, uh, not using social media to get consultations, uh, using proper, um, software, proper companies proper.

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So that includes ours, our technology, and our competitors.

00:21:53.150 --> 00:22:02.608
But what we want is to formalize business and, um, to put it as a then, then the next step is to take it as a norm, right?

00:22:03.140 --> 00:22:09.009
So when creating the digital norms in the government, we need to be present.

00:22:09.010 --> 00:22:19.289
We need to, to give the, the information, the feedback to the, the government and to the actors that are responsible to put that as a, as a, as a law, for example.

00:22:19.740 --> 00:22:29.170
So it's kind of a code of ethics or code of behavior, and also lobbying the government to implement these changes in the current regulation.

00:22:30.130 --> 00:22:30.549
Yes.

00:22:30.550 --> 00:22:34.630
And as actors, we need to, we need like, okay, what is a telecon consultation?

00:22:34.858 --> 00:22:36.868
What is a tele orientation?

00:22:37.980 --> 00:22:45.470
When it is, it starts to require more safety, more, uh, encryption, for example.

00:22:46.049 --> 00:22:52.349
And when it is just okay to, as a phone call, and you need to, to start like the, the whole definition

00:22:52.349 --> 00:22:54.230
Definition of terms Yes.

00:22:54.519 --> 00:22:55.990
Of terms, Yes.

00:22:55.990 --> 00:22:56.990
So that is very important.

00:22:57.200 --> 00:23:04.829
So there is a, that effort has been taking part de is part of the ecosystems that we, we are talking about.

00:23:05.009 --> 00:23:15.269
And there is another, um, uh, association we, we are into that is just startups, because the, the, the main one, it's, it's all the actors.

00:23:15.890 --> 00:23:17.750
And the other one is just startups.

00:23:17.910 --> 00:23:18.910
So telemedicine actors.

00:23:19.049 --> 00:23:20.789
The first one is telemedicine, right?

00:23:20.790 --> 00:23:21.309
You said?

00:23:21.910 --> 00:23:21.910
Yes.

00:23:22.829 --> 00:23:22.829
Yes.

00:23:23.190 --> 00:23:23.630
It's eHealth.

00:23:23.630 --> 00:23:24.269
EHealth.

00:23:24.670 --> 00:23:24.670
Okay.

00:23:26.829 --> 00:23:31.829
There is for, yes, for all types of

00:23:32.549 --> 00:23:32.990
EHealth Okay.

00:23:33.509 --> 00:23:33.750
Businesses.

00:23:33.750 --> 00:23:35.990
So it's a mature industry in Mexico right now.

00:23:36.690 --> 00:23:37.108
Yes.

00:23:37.109 --> 00:23:42.029
Well, it, it matured very fast during this pandemic.

00:23:42.299 --> 00:23:50.160
I think that that was, that was the, the, the, the thing that happened in all Latin America, The, the actors were ready.

00:23:50.400 --> 00:23:58.160
The, the ideas were there, there was a lack of, uh, need, and the pandemic created that need.

00:23:58.410 --> 00:24:03.799
So, um, that's why the, the, it was a very quick boom.

00:24:04.009 --> 00:24:05.160
It was no preparation.

00:24:05.440 --> 00:24:11.720
Everyone was prepared, but, uh, there wasn't a real market opportunity until funding

00:24:12.160 --> 00:24:12.160
Hit.

00:24:12.319 --> 00:24:12.319
Ok.

00:24:12.320 --> 00:24:23.829
And what about the government framework or the norms, the laws, were they changed because of the pandemic, or are they still being changed?

00:24:24.269 --> 00:24:29.269
Was the landscape in terms of, uh, legislations and stuff in Mexico for this?

00:24:29.940 --> 00:24:39.470
Well, when the pandemic hit, like, like everyone that every industry reorganized, the, the government did the same.

00:24:39.720 --> 00:25:02.368
So, um, concerning new laws, there wasn't a new law per se that was changed because as I mentioned, there was already some basic laws, um, that, that were, uh, in place and for digital services, medical, digital and medical services.

00:25:02.369 --> 00:25:22.368
It was a basic law that everyone since, uh, for example, um, wearables or any, anyone, there was already something in place for the, the, the authority of a priest, how for all types of industries already some norms and procedures in place.

00:25:22.369 --> 00:25:23.730
So that kept going.

00:25:24.390 --> 00:25:35.849
But right now, um, there is an effort that is going to be done at the state level and at the federal level for digitalization of medical services.

00:25:35.900 --> 00:25:41.250
So now there are going to be something specific for all health, right?

00:25:41.858 --> 00:25:55.250
So that is where the different, those organizations are participating, and we hope that the, the outcome would, will be, uh, beneficial for the whole acquisition.

00:25:55.250 --> 00:25:55.450
Sure.

00:25:55.680 --> 00:25:56.170
Yeah.

00:25:56.849 --> 00:25:57.009
All right.

00:25:57.010 --> 00:26:11.029
So one question that always comes up is what if I wanna start a a hundred percent telemedicine clinic, can I do that in Mexico?

00:26:11.240 --> 00:26:22.950
Or do I have to have a physical location certify as a, as a healthcare provider, brick and mortar, and then from there span my waters, uh, with computers and stuff?

00:26:23.059 --> 00:26:24.470
I mean, how is the landscape?

00:26:25.720 --> 00:26:37.608
Okay, so the landscape is for the moment, for example, as an individual, as a doctor, let's say, let's say a doctor that has it, uh, it's consultation,

00:26:38.650 --> 00:26:40.608
Um, have office as a little practice.

00:26:41.269 --> 00:26:41.690
Yes.

00:26:41.829 --> 00:26:59.118
And now he wants to explore the digital aspect so he can choose, uh, different, uh, platforms that have, for example, integrated telemedicine with electronic health records and, uh, digital prescription.

00:26:59.819 --> 00:27:15.789
But, um, and he can do it at home, or he can do it at the office, because now there's also some norms that with the work at home that we experience, uh, we are also reorganizing the way the work should be.

00:27:16.118 --> 00:27:23.950
So, uh, now you can, as a professional, uh, give, uh, your consultations via telemedicine.

00:27:23.951 --> 00:27:25.868
There are applications to do that.

00:27:26.259 --> 00:27:33.160
Then as a company, um, I guess you can do it.

00:27:33.161 --> 00:27:35.440
There's no restrictions.

00:27:35.470 --> 00:27:39.519
Well, you need to have an office, a central, at least, uh, an address.

00:27:39.519 --> 00:27:43.880
You have to have an, Oh, well, you can get an address with, uh, work, right?

00:27:44.358 --> 00:27:44.400
?

00:27:45.390 --> 00:27:46.880
Well, I don't know.

00:27:46.881 --> 00:27:49.480
Well, that is where the gray areas

00:27:50.440 --> 00:27:50.440
Is.

00:27:51.118 --> 00:27:51.118
This

00:27:51.200 --> 00:27:52.759
Is the reason you need a permanent, You need a

00:27:53.000 --> 00:27:54.599
Permanent Permanent, Okay, That's fine, That's fine.

00:27:54.880 --> 00:28:00.470
But this is the reason I ask, because in the United States, you have platforms.

00:28:00.471 --> 00:28:07.390
There are a virtual clinic, there are a hundred percent virtual, there's no office, Everything is distributed.

00:28:07.670 --> 00:28:10.589
There is no brick and mortar hospital or anything like that.

00:28:10.690 --> 00:28:18.108
And, and there are legal under the US law in, in, in many countries in Latin America, that's not allowed yet.

00:28:18.109 --> 00:28:22.950
And that's re that's really the reason why I'm asking about, uh, how is it in Mexico?

00:28:24.319 --> 00:28:31.089
Well, as we started, as in a hybrid model, when we started, we started with an office.

00:28:31.259 --> 00:28:32.210
We had an office.

00:28:32.549 --> 00:28:35.730
And in the office we, we had the doctors.

00:28:36.140 --> 00:28:38.130
So the doctors are in office.

00:28:38.500 --> 00:28:40.650
It is not a, it is not a doctor's office.

00:28:41.059 --> 00:28:43.490
We don't have any doctor's office equipment.

00:28:43.890 --> 00:28:45.210
It is a telemedicine office.

00:28:45.900 --> 00:28:51.289
So, um, and if required, the doctor goes to your place of staying.

00:28:51.420 --> 00:29:03.170
So there, there, we, we don't need any, the, the, the waiting room is your hotel room, and at the end, the, the doctor's office is where you are.

00:29:03.500 --> 00:29:06.450
So, but we do have

00:29:06.690 --> 00:29:06.690
Offices.

00:29:06.710 --> 00:29:13.289
But your doctor, your doctor, your team of doctors have to be at your location after, after your physical office.

00:29:13.309 --> 00:29:13.730
Yes.

00:29:13.730 --> 00:29:31.490
Well, we decided that because, um, okay, we give, what something that differentiates us from others in, in the country, in Mexico, for example, or in within America, or even in the world, is that, um, uh, our services are multi-language.

00:29:31.740 --> 00:29:35.450
So our doctors are bilingual, all speak English.

00:29:36.150 --> 00:29:45.160
And for the other languages, uh, French, uh, Portuguese, uh, whatever, we, we put an interpreter.

00:29:45.410 --> 00:29:46.880
So that is part of the model.

00:29:46.900 --> 00:29:59.000
And so the, the communication, the, the language is not gonna be a barrier never with us and don't, Well, that is part, and, and the platform, um, it's multi-language also.

00:29:59.329 --> 00:30:11.640
So that is part of the services, but we do not, um, and we wanted to standardize the process because when you have, for example, you have different models.

00:30:11.641 --> 00:30:15.440
You have the platforms that are, uh, platform as a service, software as a service.

00:30:16.130 --> 00:30:27.359
So in those, well, every provider is responsible for their own, for example, uh, quality of the consultation, right?

00:30:28.059 --> 00:30:35.119
And here as a company, we wanted to standardize and have the best quality, uh, consultation.

00:30:36.240 --> 00:30:44.960
Um, and that if you change or if you consult, uh, uh, a week later and it's not the same doctor, you will get the same attention.

00:30:45.119 --> 00:30:45.680
Right?

00:30:46.029 --> 00:30:51.960
It's so and so, they need to, uh, speak English.

00:30:51.961 --> 00:30:53.400
They need to be highly qualified.

00:30:53.401 --> 00:30:57.160
They need to know, uh, and, and they're trained in telemedicine.

00:30:58.180 --> 00:31:11.960
And, uh, so all of that required, okay, we did either we flip a coin and we hope that he's a good doctor, or we have them here and under, uh, a contract, right?

00:31:12.059 --> 00:31:17.240
The other is, if you are working at home, um, there might be the, the, the dog barking.

00:31:17.759 --> 00:31:17.759
Mm-hmm.

00:31:18.069 --> 00:31:18.920
Yeah, that's true.

00:31:19.240 --> 00:31:19.240
That's

00:31:19.319 --> 00:31:19.319
Right.

00:31:19.720 --> 00:31:22.519
The even it's, if it's not yours, it's the neighbor's dog.

00:31:23.130 --> 00:31:23.480
So,

00:31:24.480 --> 00:31:30.680
But, but it was your choice to have it that way to, to ensure quality and to summarize processes, et cetera.

00:31:31.819 --> 00:31:41.440
And as such, we did not require to do a lot of, um, researching if we were allowed to do what we wanted to do.

00:31:41.809 --> 00:31:49.200
So, um, I know that you can provide the services remotely as an individual.

00:31:49.549 --> 00:31:55.440
I know that you can, as a company, you need to have, um, a permanent address.

00:31:56.250 --> 00:32:02.000
So that is from the billing part and everything that, that needs to be done.

00:32:02.210 --> 00:32:13.559
So if you, I guess if you, for, for now that the, the law isn't fully updated, uh, if you can tick those boxes, you're

00:32:13.839 --> 00:32:13.839
Okay.

00:32:14.119 --> 00:32:14.119
Okay.

00:32:14.121 --> 00:32:20.730
So in essence, Mexico is an open market for US companies.

00:32:20.970 --> 00:32:26.329
European companies implement telemedicine platforms nationwide.

00:32:26.330 --> 00:32:28.529
They don't have to own a hospital.

00:32:29.049 --> 00:32:29.609
Right?

00:32:30.240 --> 00:32:31.450
A brick and mortar hospital.

00:32:31.451 --> 00:32:32.250
That's my point.

00:32:32.250 --> 00:32:33.130
That's exactly the

00:32:33.130 --> 00:32:33.250
Answer.

00:32:33.250 --> 00:32:33.849
I No, no, no.

00:32:34.369 --> 00:32:35.329
Hospitals are providing.

00:32:36.250 --> 00:32:36.250
Yes,

00:32:36.450 --> 00:32:36.450
Exactly.

00:32:36.769 --> 00:32:38.289
But they, there, there it is.

00:32:38.290 --> 00:32:42.759
Like, uh, there are also, uh, providing a service in a new industry.

00:32:42.760 --> 00:32:43.200
Exactly.

00:32:43.220 --> 00:32:47.480
But there are persons that are startups that are highly specialized.

00:32:47.480 --> 00:32:47.839
Sure.

00:32:47.970 --> 00:32:50.079
So you are competing with a hospital in other ways.

00:32:50.080 --> 00:33:03.880
I mean, you're providing healthcare services same as another hospital that, that, uh, in the corner that also provides healthcare services, and they may or may not choose to implement telemedicine based healthcare services.

00:33:05.160 --> 00:33:05.579
Yes.

00:33:05.580 --> 00:33:07.259
Well, um, yes.

00:33:07.500 --> 00:33:08.380
That, that, that was a choice.

00:33:08.589 --> 00:33:19.220
We decided to implement a highly hybrid model where we, we think that in the middle is where everything resides.

00:33:19.269 --> 00:33:21.500
So we didn't highly specialize.

00:33:21.710 --> 00:33:33.660
We, we adapted a part of one model with another model, and we created, uh, a continuous, uh, like integrating the whole chain, right?

00:33:33.940 --> 00:33:34.380
Oh, that's fine.

00:33:34.381 --> 00:33:39.700
I mean, you were, um, you were adapting to your local market.

00:33:40.000 --> 00:33:52.029
You are being innovative in the way that, uh, you are, um, providing a solution for a problem where nobody was, was, uh, providing a solution for.

00:33:52.390 --> 00:33:52.390
Right?

00:33:52.730 --> 00:33:53.829
And it's a niche.

00:33:53.990 --> 00:33:55.549
You started with the in travel industry.

00:33:55.690 --> 00:33:56.589
Now you're candid.

00:33:56.589 --> 00:34:04.670
And that is very interesting because there is a lot of technology and there is a lot of startups and a lot of, uh, specialized tools.

00:34:04.970 --> 00:34:13.949
And, and so I guess the, the next step is to create new models to provide services.

00:34:14.320 --> 00:34:20.590
So, and integrate all those different trends and all those different innovations.

00:34:20.599 --> 00:34:22.309
So that is what we try to do with,

00:34:22.510 --> 00:34:22.670
With Dr.

00:34:23.030 --> 00:34:23.190
No, Perfect.

00:34:23.190 --> 00:34:23.550
Perfect.

00:34:23.570 --> 00:34:29.590
I'm, I'm, I'm very pleased to hear that Mexico is an open market for these type of, uh, businesses.

00:34:29.760 --> 00:34:36.269
So any company, national foreign can establish, uh, a, a telemedicine platform to

00:34:36.969 --> 00:34:37.389
Yes.

00:34:37.391 --> 00:34:42.989
Well, there is, uh, there is the open, Well, for a foreign company, well, there is some loss.

00:34:42.989 --> 00:34:43.630
They need to

00:34:43.630 --> 00:34:44.630
Sure, of

00:34:44.630 --> 00:34:44.750
Course.

00:34:44.920 --> 00:34:47.389
In terms of, uh, percentage ownership,

00:34:47.750 --> 00:34:48.869
Ownership, yes.

00:34:49.110 --> 00:34:49.510
Yeah, yeah, yeah.

00:34:49.989 --> 00:34:50.110
All right.

00:34:50.110 --> 00:34:58.110
So, and, and also for foreign companies to sell, uh, devices, software to companies like yours.

00:34:58.239 --> 00:35:07.110
So there's, there's a market that can serve the whole country, and Mexico is a big country, 225 million people, something like that, right?

00:35:07.869 --> 00:35:14.400
Well, there is, the market is huge, and the opportunities are, are very, very good.

00:35:14.840 --> 00:35:18.360
Uh, as a company, for example, we are always trying to innovate.

00:35:18.360 --> 00:35:20.960
And devices, I think is going to be our next step.

00:35:21.050 --> 00:35:24.559
We are going to put the, the device close to the, the person.

00:35:24.559 --> 00:35:24.960
Yeah.

00:35:25.119 --> 00:35:25.800
The point.

00:35:25.980 --> 00:35:26.760
Yes, yes.

00:35:26.760 --> 00:35:27.159
Yeah.

00:35:27.650 --> 00:35:28.360
So yes.

00:35:28.360 --> 00:35:35.800
And there are other, uh, technologies, For example, we were, um, we are still evaluating the remote photo play.

00:35:36.110 --> 00:35:37.480
I don't know if you have

00:35:37.599 --> 00:35:38.159
Heard of What is that?

00:35:38.730 --> 00:35:55.119
So it's a technology that is well in this field, uh, recently, um, that allows to, it takes the micro variations of the pixels in your face to know your blood pressure.

00:35:55.440 --> 00:35:55.519
Oh, yes.

00:35:56.000 --> 00:35:56.320
Oh, need to know.

00:35:56.440 --> 00:35:56.440
Yeah.

00:35:56.599 --> 00:35:56.760
Yes, exactly.

00:35:56.760 --> 00:36:06.360
There's already an app for that, or a company that is working on an app where with a camera, with a cell phone camera, they can measure some biomarkers.

00:36:06.360 --> 00:36:06.719
Yeah.

00:36:07.539 --> 00:36:07.960

Gabriel Garza, Co-founder & Managing Director at DocTour

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