Dec. 8, 2022

Josh Cohn, Chief Commercial Officer at EndoSound

Josh Cohn, Chief Commercial Officer at EndoSound

Josh Cohn has 15 years of experience in the medical device field, rising to National Sales Director of PENTAX Medical, a major endoscope provider. He has a strong history of leading successful sales organizations, building winning strategies, and launching disruptive programs aimed at changing marketplace conventions. As product champion and strategist for all EUS sales, he has attended hundreds of procedures and has established relationships with key opinion leaders, hospital and ASC administrators, and device distributors. In his current role as CCO, Josh will be responsible for the pre-and post-commercialization Sales and Marketing strategy designed to ensure the integrated commercial success of the organization.


WEBVTT

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Welcome to the Latin MedTech Leaders podcast, a conversation with MedTech leaders who have succeeded or plan to succeed in Latin America.

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Please subscribe on your favorite podcasting platform.

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Apple Podcast, Spotify, Google Podcast.

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Amazon Music is teacher tuning.

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I heard radio, Pandora, or these are

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Welcome back to the Mex Leaders podcast, a conversation with leaders who have succeeded or plan to succeed in Latin America.

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Please subscribe on your favorite podcasting platform.

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Apple Podcast, Spotify, Google Podcast, Amazon Music, et cetera.

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Today our guest is Josh k He is the Chief Commercial Officer at Endo Sound, a company dedicated to expanding access to endoscopic ultrasound technology worldwide.

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So Josh, it's great to have you here today.

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Welcome to the

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Show.

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Thank you for having me.

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Glad to be here.

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Awesome, Josh.

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So let's get started with your journey to the region, to Latin America.

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Josh, how is it that you got involved?

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Well, I mean, my journey to Latin America started at birth, so I'm proud to, to be, um, a descendant of a Venezuelan.

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My mother migrated to the United States, uh, in college, and, um, she's been here ever since.

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So my affinity, uh, to Latin America started at birth and I've had the opportunity to be immersed into that culture from a very early age.

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Um, had the opportunity to visit Venezuela a dozen or more times over the years.

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And, um, my love for Venezuela and Latin America kind of started there.

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Um, from a, from a business perspective, uh, my journey started a little bit later, of course, um, had the opportunity to meet a number of KOLs and physicians, um, who visited the states for conventions.

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Um, I was the resident Spanish speaking person in the booth when my Latin American colleagues were at other meetings or hadn't arrived to the booth quite early enough.

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Um, so that helped me forge a relationship with those folks in the sense that I could, um, help communicate with their customers when they weren't there.

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Um, and that helped me forge a relationship with them that really, uh, was ongoing for a number of years.

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Um, so we, we kept in touch.

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We talked about strategy, et cetera, et cetera.

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And then, um, when I started at Endo Sound, my friends there really encouraged me to, and the organization to, to look at Latin America as an opportunity to do a lot of our early work and, and, and reach out to some KOLs down there.

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And, and we took their advice and it's been fantastic.

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Excellent.

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I'm so glad to hear that.

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Uh, Josh, so let's talk about, uh, trends in Latin America.

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What do you see happening in the region that is relevant to the discussion about, uh, clinical research or commercialization of medical technologies

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In Latin?

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Yeah, I mean, uh, historically med device would go to Europe.

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Um, that was the kinda feeding ground for early device work, first in man work.

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Um, and you know, at Pinax it was always a struggle to see all those devices being developed and sold in Europe first, and then it would come to the United States.

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And now, um, with what is perceived to be a much more difficult and arduous process with the mdr, um, medical device companies are looking for other areas to do some early, um, stage work, and I'm seeing a lot of, uh, companies like Endo sound, uh, look to Latin America where there's lots of opportunity, um, to work and, and learn.

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And the, the, the ground in Latin America is fertile with wonderful, um, physicians, KOLs that are very well respected here in the United States and around the world, and, um, are experience down there has been second to none.

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Um, so I see, I see a lot of companies starting to do what they did in Europe years ago, now going to Latin America and doing a lot of that early stage work.

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Excellent.

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Yes, I see that too.

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That's, that's, um, certainly, uh, a train that, uh, is been happening for probably five years now, where, um, in, in essence I see Latin America getting more mature.

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Um, and, and companies are looking more seriously at the region as a, as a, as a work class region for many, for many activities, uh, including clinical research and also commercialization.

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It's great for patient care, right?

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Because, um, especially in Latin America as well, right?

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The patients there are, are getting access to technologies that they may not have received previously, but quite frankly, it's really expediting these technologies to become available to people around the world, right?

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Um, just in the same manner as it was done in Europe.

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Now it's done in Latin America.

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And, um, you know, I think if companies take advantage of the opportunity down there, uh, they'll see some enormous benefits from a time to market perspective to building better products, being to market sooner, but also with a better product that that enhances patient care.

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Yeah.

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So now topic of trends.

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Um, what I have your take on what's happening in Europe for the audience to understand what is it that we're talking about here?

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Uh, what do you think is happening in Europe?

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What is it that is so difficult to commercialize or to do research in in that region?

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You know, the, the, I'm no expert right, in regards to the regulatory environment in, in Europe, however, um, some of the clinical requirements that are required as part of the MDR has really made it more difficult to, to go to Europe.

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Um, it's a much longer process.

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There are a lot more requirements that are required.

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Um, you know, then there's the, um, the process of, um, oh, I can't think of it now, my apologies.

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But there's, there's a number of policies that are in place that are making it a little bit more difficult, um, to go there.

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Yeah.

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And the number of notified bodies, uh, got produced dramatically.

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So there's a backlog.

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Yeah,

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That's correct.

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Yeah.

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That, that's another issue as well.

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Um, getting in with the notified bodies and now that they've reduced them is also a challenge.

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Yeah.

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Okay.

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So hopefully that means more business and newer technologies in Latin America.

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I think so.

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I, I, I really do.

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Um, you know, I've been, you know, working for a startup now, really in a consulting and full-time capacity for over three years now.

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I've had the opportunity to meet and talk to other leaders of startups and, um, this idea of going to Latin America is very intriguing.

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Um, and there are so many advantages to going down there.

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I think we're gonna continue to see the trend of folks going to Latin America and getting some work done.

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Beautiful.

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Beautiful.

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Alright, so let's talk about, um, what you're doing in Latin America today.

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Yeah.

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Um, so, you know, we started in Ecuador.

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We've done all of our first in man or all of our clinical work in, in Ecuador.

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And, and we've done a little over a dozen cases.

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Um, and it's been incredibly beneficial from not just a commercial perspective, but an engineering perspective and an r and d perspective.

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Uh, we went to Ecuador under strict clinical readiness reviews, um, to be sure that the, the product was ethical and safe for patients.

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Um, our physician partner, um, you know, received our protocol, looked at our protocol, accepted our protocol.

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After a number of changes and we were able to get a bunch of feedback, we've actually been able to iterate or quickly, uh, whereas if we would've, um, not gone to Latin America prior to commercialization, we might not have as good a product to market.

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So we've been able to, yeah, we, our engineering team has been able to take feedback from some of those early cases.

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And we've actually iterated we've changed the product to do a little bit different things and we thought it could do.

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Um, and, and it's been incredibly helpful.

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Um, the gentleman that we're partnering with is Dr.

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Carlos Robles.

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Um, he is a thought leader, not just in Latin America, but in the United States.

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He's on the circuit here in the us.

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He visits here quite, quite frequently.

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Um, and, and many of the things that he has learned down there has informed, um, informed our r and d group.

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And we believe that when we go to market in the next six months, we're gonna have a better pro better product, which is gonna give better patient care, um, et cetera, et cetera.

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Very good.

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Wow.

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And how is it that you found Dr.

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Rus, uh, in Ecuador?

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Yeah, so, um, having, uh, been at Pinax for 14 years and, and having developed relationships with the Latin American team, um, the, the US side used Carlos as well as a speaker, um, as someone who we could get early feedback on devices that Pentax may have gone to Latin America with first.

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So I had the opportunity to first meet him there.

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Um, and then one of my latinamerican mentors, Peter, who has run the Latin American market for a number of different companies, um, you know, really encouraged us to reach out to Carlos.

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Um, early on we did that, and, and Carlos actually did a lot of our early animal work as well.

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Nice.

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Okay.

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So he came over here and, um, helped us with that.

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So it's been, been an awesome partnership.

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It really has.

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And I believe he's going to be starting a, a study here in, in the next couple months, um, you know, in regards to our technology and how it compares to those that are already existing.

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Very

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Good, very good.

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The study in the United States led by Dr.

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Carlos.

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Well,

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He, yeah, he's gonna, he's gonna do the study in Ecuador and he will lead, he'll lead the study.

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Oh, ok.

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Ok.

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So, Josh, any, um, comments about the hospital infrastructure in Ecuador, about the skills of the investigators or the team, the research team and all that?

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Yeah, great question.

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Um, you know, the, the, the facility that we've done our, um, device work at is really second to none.

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Um, the folks are, um, always surprised when we, when we take'em down there with us, we take our folks down, look at it, and, you know, they have the latest and greatest equipment on the market, really is a benefit to an early stage company because that's what we're comparing ourselves to, right?

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When we come to the United States, they're gonna, they, they don't want you to compare yourself to a, to an older technology that might not be on market.

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So in our case, we actually compare ourselves to equipment that is the latest and greatest being sold across around the world.

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So from an equipment perspective, from a facility perspective, second to none.

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And then from a clinical expertise perspective, second to none.

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So the, the center that we use, um, is a training center, um, is endorsed by the world endoscopy organization and a number of other societies.

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Um, they, uh, train a number of, uh, advanced fellows every year.

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Um, I had the opportunity to meet, uh, a number of those fellows, uh, that have now gone back to Mexico, for example, in one that's gone back to Romania.

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And the benefit to them is that they're getting their hands on the latest and greatest of technologies.

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Um, and they've had the opportunity to see and, and use Endo sound as well, which is been a great benefit.

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Um, and they're, they're highly motivated to, to, to continue to work with Endo sound cause technology can bring benefits to their markets as well.

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So, um, the clinical, the, the clinical team there, the research team, again, second to none, we, we have no, uh, reservations in regards to, to doing our clinical research there and, and, and doing our early stage work

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There.

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Wow.

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I'm, I'm so happy to hear that.

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Uh, in, in Ecuador, it's not a country that I usually hear companies, uh, um, do research on.

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Uh, so, um, usually you hear Columbia, ua, other countries, Mexico, but it's the first time they hear Ecuador.

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So that's why I'm so curious about your, your experience.

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Yeah, you know, the staff is amazing.

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Um, you know, maybe it's endoscopy, maybe it's different specialties have their different areas in Latin America or whatnot.

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Um, you know, maybe it's, maybe it's a new and up and come in.

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And, and, and Carlos certainly is one of those folks that, uh, is highly respected and he, he did a lot of his training in Europe as well.

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Um, I think builds some credibility for him.

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And, um, in any event, there's a number of companies in the end actually and centers Ecuador.

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Um, so if we find Ecuador to be, again, just a wonderful place to work from a culture perspective and ease to work there.

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Um, you know, and, and in, in regards to this particular, it's five minutes from the airport to work every day.

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So it's convenient.

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The food's not bad.

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Uh, we like to have fun seafood, right?

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.

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Yeah.

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Excellent.

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Thank, glad, thank, glad.

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And, uh, do you have to go through at this committee review or Ministry of Health review, uh, what was experience, uh, in that area?

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So the account, um, handles it all right.

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So we provide them with a protocol, we provide them with our clinical readiness reviews, show that we've done certain tests to make sure it's safe and applicable.

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Um, and then they handle that through their IRB process mm-hmm.

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.

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So they kinda handle all of the ins and outs of what's required, um, for us to come there and do early stage work.

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Nice.

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Very good.

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So you do have to use the services of, uh, consultant, regulatory consultant or third party agency, uh, CRO or anything like

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That?

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Correct.

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It's, it's turn, it's turnkey, uh, which they make it very easy right.

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To work with.

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Um, now we do consult and we have consulted with our regulatory consultant to make sure that the things that we're doing down there, um, you know, are, are able to be done, et cetera.

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You know, one of the things that we also were allowed to do, uh, and this is just based on the fact that Carlos is a rockstar, um, he's, he's been invited, uh, to be on global, um, endoscopy courses, live endoscopy courses.

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So back in, um, I guess it was earlier part of this year, um, there's a program called Endoscopy on Air.

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And, um, Carlos and Endo Sound were, were asked to participate.

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So we were able, um, to do some cases with Carlos in preparation for that.

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And then we went live, so we had a live case done on, on a patient in Ecuador where thousands, thousands position we're able to see the technology.

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And again, because the facility is second to none, you know, uh, they're able to pipe in, you know, the, the recorders and, and video everything and streamed perfectly.

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And, uh, the responses that we received worldwide were almost too many that we could handle.

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Small team, absolutely small team.

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Um, but that was another huge advantage of going down there.

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We, we could have never done that in the United States, but cause Carlos was asked to participate, he thought highly enough of our technology to use it.

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And, um, it was just an awesome opportunity that we took advantage of.

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Beautiful.

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I'm so happy to hear that.

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And do you mind naming the city in Ecuador?

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Yeah, it's, sorry, it's

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Beautiful city, right by the water.

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Yes.

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Chance to the Galapagos, but that's, um, it's on my bucket.

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That's when I go down there again soon.

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Have you gone to keto?

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To keto?

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You know, we have not been to keto yet.

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Okay.

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Tito's in I city.

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Very historical.

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Yeah.

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So you fly directly from the US to gu,

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Miami, GU, four hours, five minutes to the hotel,

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Nice

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Hotel bar, and then

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.

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Great.

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Set up.

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Love it.

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I love it,.

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Alright.

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So Jeff, let's talk about your, your future plans in Latin America.

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What is it that you wanna continue doing in Latin America?

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Or you wanna do differently in Latin America?

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Yeah, I, I think our, um, our experience down there has been so good, um, that we plan to continue down there.

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Um, there are certain markets that are a little bit easier to navigate in regards to the regulatory environment, and we plan to take advantage of those opportunities.

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Um, we are in discussions with markets such as Venezuelan, uh, Venezuela, uh, Costa Rica, Brazil, um, Chile, um, and we, we intend on going down there very soon after our submission to the fda.

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So once, once we have all of our vnv work done, everything where we feel like, um, we're ready to pass the test here in the u in the US with our, uh, submission, we plan to be aggressive in Latin America.

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So we'll be attending a number of those countries.

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Um, certainly Columbia is also another country that we're interested in going down and, and working in because it'll be an opportunity to, to get a lot of more work done.

00:16:48.559 --> 00:16:57.080
So our goal is to, to get, you know, a hundred, 200 cases done down in Latin America prior to full commercialization in the United States.

00:16:57.081 --> 00:17:03.799
And as you can imagine, it gives us enormous advantages to our strategy to commercialize successfully.

00:17:04.599 --> 00:17:14.358
Um, and then once we get done with those, those cases in Latin America, we'll be a much more informed organization in regards to what this technology can do on a larger scale.

00:17:15.240 --> 00:17:26.640
Um, and then we plan to, to, to work on distributorships down in Latin America, because Latin America, um, for our technology in particular, um, could be really a game changer.

00:17:27.319 --> 00:17:38.009
Um, unfortunately the technology that we're looking to not necessarily replace, but to, um, to, to be a compliment to is very, very, very expensive.

00:17:38.108 --> 00:17:43.049
And unfortunately, uh, many countries have very little access to this technology.

00:17:43.930 --> 00:17:47.970
Uh, patients have to drive hundreds of miles to get to the main center.

00:17:48.730 --> 00:17:59.160
Um, and even then, it may be a long wait, um, to get in and we're able to provide the same technology at 10, 15% of the cost of traditional systems.

00:17:59.210 --> 00:18:04.358
So, um, you can imagine what kind of access that will provide to folks in Latin America.

00:18:04.839 --> 00:18:07.039
So we're really excited about the opportunity down there.

00:18:08.039 --> 00:18:11.640
Uh, we're exploring, uh, distributor ships down there that make the most sense for us.

00:18:12.319 --> 00:18:17.799
Uh, and when the time comes to, to fully launch in Latin America, hopefully we'll be prepared to take care of patients down there as well.

00:18:17.799 --> 00:18:18.880
Beautiful, beautiful.

00:18:18.881 --> 00:18:26.000
Have you had prior experience, uh, with regulatory approvals for commercial devices in Latin America, your prior company?

00:18:26.730 --> 00:18:38.799
So I do not, I do not have any of that experience, but again, one of my mentors in Latin America, um, has been, uh, very helpful and insightful in regards to kinda the regulatory environment.

00:18:39.160 --> 00:18:51.160
And he doesn't claim to be an expert either, but certainly having run Latin America for a couple decades now, he has folks that he relies on from a regulatory perspective that has given us a little bit of feedback here and there.

00:18:51.259 --> 00:19:00.799
And when I think when we're ready to, to launch down there and, and, and go through the process of each country's ministry of help, I think we'll be looking for experts like you, right.

00:19:01.118 --> 00:19:01.559
That, uh, thank you.

00:19:01.880 --> 00:19:04.440
Could help navigate, could help us navigate those waters.

00:19:04.829 --> 00:19:05.680
Absolutely.

00:19:05.681 --> 00:19:06.118
Absolutely.

00:19:06.119 --> 00:19:06.319
Yeah.

00:19:06.320 --> 00:19:21.799
Latin America, it's, um, certainly, uh, a challenging and potentially lucrative region challenging because it's, you know, you have 33 countries, every country with a different regulatory body, regulatory approval process and all that.

00:19:22.319 --> 00:19:27.319
But 33 countries, most companies only focus on about five to seven countries.

00:19:28.279 --> 00:19:42.720
You know, the, the usual suspects, uh, Brazil, Mexico, Columbia, Argentina, Chile, Peru, uh, maybe Panama, Costa Rica, Ecuador, uh, and, and, and the rest of the countries are very small.

00:19:43.960 --> 00:19:49.480
Now, what, what's been your experience with the regulatory environment once you have FDA clearance?

00:19:49.920 --> 00:19:50.839
Um, very

00:19:51.079 --> 00:19:52.480
Good, very good.

00:19:52.480 --> 00:20:05.240
I mean, I, I will say that F fda or C mark approval is kind of the, the seal of, of, of, of acceptance of q leader acceptance.

00:20:05.380 --> 00:20:09.599
For example, I'm gonna give you, uh, the, the case of Chile.

00:20:09.920 --> 00:20:16.339
Chile is a country doesn't have a regulatory approval process by law is, is wide open.

00:20:16.340 --> 00:20:22.819
You can import devices tomorrow in Chile without a regulatory, uh, certificate.

00:20:23.029 --> 00:20:36.339
However, if you come to Chile with a product that is not FDA approved or see Mark approved, no q opinion leader in a reparable hospital will buy the product or will use the product on patients.

00:20:36.430 --> 00:20:40.740
So it's kinda a, a, a market driven regulatory process.

00:20:41.180 --> 00:20:41.259
.

00:20:42.059 --> 00:20:42.339
Yeah, yeah, yeah.

00:20:42.569 --> 00:20:43.618
That's how it works.

00:20:43.710 --> 00:20:53.640
So also in Columbia, I mean, you, you get, especially with, with lower risk technologies, you get all these Chinese Indian companies trying to sell products in Latin America.

00:20:54.839 --> 00:21:11.839
Uh, however, uh, I see the value of American products being on the, on the higher risk spectrum, on the, on the more sophisticated on on innovation, that's where American products really have a fit in the market or a market fit, I'm sorry.

00:21:12.180 --> 00:21:18.519
And, um, and, and ands leaders will accept any fda, uh, approved product.

00:21:18.630 --> 00:21:30.430
I mean, any, any day, uh, in the, in, in the case of the regulatory approval process, the every country in Latin America has a different set of reference countries.

00:21:32.089 --> 00:21:41.529
Uh, for example, uh, Mexico uses f FDA as a reference country, Canada, I mean the US fda, Canada, and, uh, Japan.

00:21:41.960 --> 00:21:42.450
Okay.

00:21:42.451 --> 00:21:42.769
Mexico

00:21:42.769 --> 00:21:45.920
Doesn't accept C a c and that's odd.

00:21:45.921 --> 00:21:46.759
That's really odd.

00:21:46.760 --> 00:21:51.440
Mexico doesn't accept teamwork as a reference country or Europe as a reference country.

00:21:51.441 --> 00:21:55.440
However, Columbia accepts Europe as a reference country.

00:21:56.009 --> 00:22:08.160
So if you have FDA approval, uh, Canadian approval, uh, European approval, c a c, uh, Japanese Australian approval, then it is very straightforward to register a product in Columbia.

00:22:08.849 --> 00:22:11.279
Or you also need home country approval.

00:22:11.280 --> 00:22:14.460
Let's say you are a company from Korea, right?

00:22:14.819 --> 00:22:22.059
It's not a reference country, but you have the approval of your national regulatory agency to sell the product in Korea.

00:22:22.230 --> 00:22:23.539
So you have home approval.

00:22:23.829 --> 00:22:29.618
So that will help you get, um, uh, access to the marketing Columbia.

00:22:29.630 --> 00:22:37.259
However, a key opinion leader, as I said, will not look at the product favorably because it doesn't have FDA or C market approval.

00:22:37.660 --> 00:22:37.660
Right?

00:22:37.710 --> 00:22:38.059
So,

00:22:38.900 --> 00:22:39.819
Makes all the sense in the world.

00:22:40.059 --> 00:22:40.059
Yep.

00:22:40.460 --> 00:22:40.940
Makes all the sense.

00:22:41.920 --> 00:22:53.470
So anyway, Josh, so, um, before we end the interview here, uh, any final words of wisdom, any final thoughts that you wanna share with, uh, the audience?

00:22:53.471 --> 00:23:02.230
I mean, if you have the CEO of a newer medical device company looking to do another feasibility, uh, trial or to sell innovation Latin America, what would you say to him or her?

00:23:03.309 --> 00:23:08.589
Yeah, I would say find a key opinion leader in Latin America that is respected.

00:23:09.509 --> 00:23:15.910
Um, it also, I will say this, it also depends on that particular device company's exit strategy, right?

00:23:16.710 --> 00:23:24.990
Um, you know, I, I would argue that if their exit, I would argue that their, regardless of their exit strategy, that Latin America is a good place to go.

00:23:25.710 --> 00:23:35.230
Um, but if their exit strategy is not acquisition and it's a brick and mortar long term, then I would absolutely go down to Latin America.

00:23:35.650 --> 00:23:39.950
And that choosing the right KOL might not be as important.

00:23:40.789 --> 00:23:49.920
Um, if acquisition's not a target, for example, we may choose, um, a KOL based on one of our potential acquirers, right?

00:23:49.921 --> 00:23:53.400
Someone that know that they use, someone that they respect, et cetera.

00:23:53.809 --> 00:23:59.118
If your acquisition isn't your exit strategy, then that might not inform who you work with, right?

00:23:59.519 --> 00:24:03.920
You might go down there and work with who makes the most sense for your company, right?

00:24:04.309 --> 00:24:07.480
Regardless, you know, choosing the right KOL is important.

00:24:07.480 --> 00:24:08.440
That's a great point.

00:24:09.000 --> 00:24:09.000
Hmm.

00:24:09.029 --> 00:24:09.839
I never heard of it.

00:24:10.440 --> 00:24:10.440
.

00:24:11.118 --> 00:24:11.118
Yeah.

00:24:11.410 --> 00:24:19.759
So I, I would encourage them to, to go and find KOLs in, in the country that they find, um, easiest to work and, and, and to do work in.

00:24:19.940 --> 00:24:24.079
And then, um, develop those protocols alongside that physician.

00:24:24.670 --> 00:24:33.039
I would, uh, I would encourage them to use their counterparts if it's a US company to validate some of the things that you're doing back and forth.

00:24:33.108 --> 00:24:41.358
I will say this, one of the huge advantages of working in in Carlos's lab, for example, are he receives physicians from the United States all the time.

00:24:41.880 --> 00:24:44.799
Huge names down work with him.

00:24:44.970 --> 00:24:47.680
So we've had the opportunity, for example, Dr.

00:24:47.960 --> 00:24:58.358
Sandy Patel outta Texas, um, a very, uh, respected name actually did a case with, with Endo sound in Ecuador on another live course that was being streamed globally.

00:24:59.079 --> 00:25:04.118
Um, so there was huge advantages there in the sense that an American doctor was now able to use our technology as well.

00:25:04.119 --> 00:25:14.599
But I would, I would strategically, I tell them to, you know, choose the right KOL and, um, do as much work down there as possible to inform the r and d team.

00:25:14.730 --> 00:25:16.640
Do it as early as possible, right?

00:25:17.400 --> 00:25:25.079
Um, you know, doing it after your, your manufacturing process is validated and you have a go-to-market product isn't advantageous to anyone, right?

00:25:25.559 --> 00:25:27.720
Because they're not able to inform anything.

00:25:27.730 --> 00:25:40.279
So as early as they can get to Latin America, um, with a KOL safely, I would go down there and learn, and I'd have your r and d turnt team learn, you know, the pros and cons of your device.

00:25:40.349 --> 00:25:48.799
I would iterate quickly and then I would get down there for additional clinical work as soon as you have your next device, um, or prototype.

00:25:49.430 --> 00:25:59.769
And then from a commercial, from a commercial perspective, again, I would highly encourage, um, those companies to go down and do as much work as possible once they've submitted to the fda.

00:26:01.009 --> 00:26:16.650
I've been, um, a part of two very large organizations and, um, you know, some of the, the clinical work that that was being done in the United States were oftentimes the first time, uh, representatives like myself that were there, saw the equipment in, in, in use.

00:26:16.990 --> 00:26:19.930
And I believe that was opportunity lost, right?

00:26:20.170 --> 00:26:27.170
If, if, uh, we train our people on the products that we're selling at an earlier stage, um, that really benefits everyone.

00:26:27.171 --> 00:26:31.049
So we intend to go down there with our market development team to Latin America.

00:26:31.050 --> 00:26:38.089
We plan to train them down there so that when they're in the US they're not watching their first endo sound case that they've ever seen, right?

00:26:38.690 --> 00:26:40.809
They, and they know the benefits of our product, right?

00:26:41.250 --> 00:26:42.250
Not every product is perfect.

00:26:43.089 --> 00:26:44.839
Um, actually there is no perfect product.

00:26:44.970 --> 00:26:54.279
So be able to understand the advantages and the disadvantages of the product so that we can set expectations with our customers here in the United States is gonna be priceless.

00:26:54.519 --> 00:26:55.319
Beautiful.

00:26:55.320 --> 00:26:58.839
Thank you so much, Josh, for your insights and words of wisdom.

00:26:59.089 --> 00:27:01.680
So thank you for being the show today.

00:27:01.681 --> 00:27:06.920
I really appreciate your time and you sharing your knowledge with your audience, and I look forward to being in

00:27:06.920 --> 00:27:07.118
Touch.

00:27:07.720 --> 00:27:08.200
Yeah, thank you.